Who we are
This website is operated by MustacheHomes ("we", "us", "our"), a carpentry and construction services business based in Melbourne, Victoria, Australia. This policy explains how we collect, use, store, and protect personal information submitted through mustachehomes.com.au.
What information we collect
When you contact us through our website — including our enquiry form, phone, or email — we may collect:
• Your name
• Email address
• Phone number
• Property address or project location
• Details of your enquiry or project (e.g. renovation, cladding, carpentry needs)
We may also collect general technical information automatically, such as your IP address, browser type, and pages visited, if we use website analytics tools.
How we collect it
We collect personal information directly from you when you:
• Submit our website contact/enquiry form
• Email or call us directly
• Request a quote
Why we collect and use it
We use the information you provide to:
• Respond to your enquiry
• Provide quotes and estimates for carpentry, cladding, renovation, and related services
• Schedule and carry out work you've engaged us for
• Send invoices and manage payment
• Improve our services and website
• We do not use your information for unrelated marketing without your consent.
Who we share it with
We do not sell or trade your personal information. We may share limited information with:
• Trusted service providers who help us run our business (e.g. email hosting, accounting software)
• Subcontractors, where necessary to carry out a job you've requested
• Government or regulatory bodies, where required by law
Data storage and security
Your information is stored securely using reputable hosting and email providers. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
Cookies and website tracking
Our website may use basic cookies or analytics tools to understand how visitors use the site. This information is anonymised where possible and is not used to personally identify you unless necessary to respond to your enquiry.
How long we keep your data
We retain personal information only as long as necessary to fulfil the purpose it was collected for, or as required by Australian law (e.g. financial record-keeping obligations).
Your rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where we are not legally required to retain it
To make a request, contact us using the details below.
Complaints
If you have concerns about how we've handled your personal information, please contact us directly first at mustachehomes@gmail.com. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
For any questions about this Privacy Policy or your personal information, contact:
MustacheHomes
Email: mustachehomes@gmail.com
Phone: +61 405 409 543
Location: Melbourne, Victoria, Australia